Thank you for your interest in Therafin products! Below are directions to obtain further information on our products and to place an order. We look forward to serving you and your clients.
Thank you for your interest in Therafin products! If you do not see a product you are looking for or need additional information, please call Customer Relations at 1-800-843-7234, Monday through Thursday from 7:00 a.m. to 5:30 p.m. Central Time, or e-mail us at info@Therafin.com. You may visit us anytime at www.Therafin.com.
Placing an Order
Orders may be placed via phone, fax or email. To place a phone order, call 1-800-843-7234 Monday through Thursday, 7:00 a.m. to 5:30 p.m. Central Time. Messages left on that number Friday, Saturday and Sunday will be answered on the following Monday. Purchase orders and quote requests may be faxed to 1-888-479-1515, 24 hours a day, seven days a week. You can also email orders and quote requests to info@Therafin.com, subject line “Order” or "Quote".
Establishing an Account
For your convenience, you will find a Dealer Credit Application on the “Literature/Forms" tab on our website. The application must be completed, submitted and approved to establish an account.
In order to provide both the quality of product and level of service that you expect, at competitive prices, we maintain a fair collection policy with a timely payment requirement. Our standard terms for payment are Net 30 days, contingent upon our successful review of two industry credit references that you provide. Until two positive industry credit references have been established, the account terms will remain prepay. If you desire to prepay, payment can be made by Visa, MasterCard, or American Express. If you establish credit terms and payment due dates are not met repeatedly, your account will be put on C.O.D. status and/or Credit Hold until the matter is satisfactorily resolved. Please note: Payment made by credit card voids any discount terms.
Therafin has a minimum order of $35.00 excluding shipping charges. If you wish to order an amount less than the minimum, a $15.00 service charge will be added.
Prices are subject to change without notice.
Written quotes are gladly provided and will be valid for ninety (90) days. Verbal price quotes are valid only at the time an order is placed.
Restocking charges will be incurred on orders already in progress when cancellation occurs. Fees will be charged based on the stage of completion. Custom fabricated products will be charged at 100%.
All Therafin Corporation products are shipped FOB Frankfort, via FedEx Ground unless otherwise specified. Therafin’s shipping days are Monday through Thursday. Actual shipping cost plus a $5.25 handling fee per box will be prepaid and added to your invoice. Requests for special handling or expedited freight will incur a surcharge which will be added to your invoice.
All returned items must be labeled with a Return Authorization Number (RA#) and shipped freight prepaid. Product received without an RA# will be refused. Sender will be responsible for all shipping charges for unauthorized returns. All returns must be received by Therafin Corporation within 60 days of issuance of the RA# and are subject to inspection. Unless approved as a warranty replacement, all returns are subject to a minimum 25% restocking fee. To receive credit for a product upon return, it must be in resalable condition.
Custom fabricated products may not be returned
Polycarbonate trays may not be returned if the protective layer on the top or bottom of the tray has been removed
Independent Living products may not be returned
Squeeze Machine RA# must be requested within 30 days of receipt of machine
Errors and Omissions
All Therafin Corporation products are subject to rigorous quality control prior to shipping, making discrepancies and errors infrequent. However, should a problem occur, it must be reported to Customer Relations within two weeks of receipt of the order.
A product found to be defective due to material or workmanship within one year will be replaced under our return policy following product evaluation by Therafin Corporation. This replacement warranty does not include misuse or neglect of the product.
While Therafin Corporation is responsible for any product that is defective due to manufacturing by Therafin Corporation, we are not liable for misuse or misapplication of our products. To achieve optimum performance, it is recommended that experienced professionals be consulted in selecting and applying our products